Work From Home
Choose the company you work for
Provide customer service over the phone for some of the world's largest companies!
We use a platform called Arise that connects The Richland Group to some of the world's top companies.
This opportunity gives you the chance to create your own schedule and work in as little as 30 minute intervals or longer blocks of time.
To give you this flexibility, you are a self-employed Independent Subcontractor. The only requirement is that you follow the terms of agreement with your client. This is usually servicing a minimum of15 hours per week for 90 days or less at a time. These hours usually must include some weekend hours because this is peak calling time for most companies.
A Dependable Computer (desktops preferred)
Intel: Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz or Greater or AMD: Athlon 64 X2 5000+ or Dual – core 2.5 Ghz or better
Only PCs with Windows 7 (32 or 64 bit), Window 8, Windows 8.1, Window 10 are Require or MAC OS
*If you aren't sure whether or not your computer meets the requirements, don't worry. Arise will run a PC scan to insure your computer is compatible*
*The Richland Group can provide suggestions if you want to purchase new equipment
Phone and Internet (hard wired)
No Cell Phones- You must use a landline VoIP does not work for most clients
It's important that calls aren't dropped while servicing customers
No WIFI - Your computer must be plugged into a modem. .
Headset - Free hands lead to quicker service. For most clients a USB headset is needed during Certification.
Dedicated quite space - No interruptions. Customers shouldn't hear televisions, doorbells etc.
Time To Grind
Each client has its own online certification which includes coursework and instructor training to prepare an agent to take service calls and understand the systems that will be used.
Most companies offer classes 2-4 hours a day Monday through Friday. You choose which time works for you. You are required to attend online classes daily.
Certification Courses can be from 3-8 weeks and the cost ranges from $9.99 - $299 depending on the client you choose.
Pay During Training - You can start earning within 3 weeks with some companies.
When you see an opportunity, be sure to enroll as soon as you can. Classes fill fast. If you miss an opportunity you may have to wait weeks for the next enrollment period with that client.
Base pay is $8-$16 per hour (each client pays differently)
Top performers may earn up to double their base pay.
After joining The Richland Group you will receive our Pay Chart.
Pay Dates are on the 1st and 15th of each month
Direct Deposit or Mailed Check
1099 - No taxes are withheld